When you book a session, your coach reserves that time for you and usually cannot refill it on short notice. This policy is designed to offer flexibility when life happens while protecting the time our coaches set aside for client work.
Cancellation and rescheduling windows
The same timing rules apply whether you cancel a session or move it to a different time.
- 24 hours or more before the session: You may cancel or reschedule without a fee.
- More than 4 hours but less than 24 hours before: We may charge a reserved-time fee. You keep the session credit or pack balance and may rebook, subject to coach availability.
- 4 hours or less before: The cancellation or reschedule is treated as a no-show and is subject to the no-show terms below.
Reserved-time fee
The reserved-time fee is $60 per 1.5 hours of booked session time. For example, the fee is $60 for a standard session and $120 for a 3-hour session.
This fee applies only to cancellations or reschedules made more than 4 hours but less than 24 hours before the session. Changes made 4 hours or less before the session follow the no-show terms instead.
No-shows and late arrivals
Your coach will wait for 15 minutes after the scheduled start time. If you arrive during that grace period, the session will still end at its original time unless your coach agrees otherwise.
If you have not arrived or contacted your coach within 15 minutes, the session will be treated as a no-show.
Cancellations and reschedules made 4 hours or less before the scheduled start time are also treated as no-shows.
For any no-show:
- A prepaid session or session booked from a pack is forfeited and deducted from your balance.
- If the session was not prepaid, Attention Copilot may charge the full session price.
Ending a session early
If you choose to end early, the time used is rounded up to the next 30-minute increment. Remaining unused time is returned as pack credit in 30-minute increments.
Early-ending credits are not cash refunds. They may only be used for future Attention Copilot sessions unless we agree otherwise in writing.
Payments and exceptions
When permitted by your payment authorization, Attention Copilot may charge your saved Stripe payment method for fees owed under this policy. If the payment fails, we may send an invoice or require payment before your next session.
We may waive a fee, forfeiture, or credit rule at our discretion for emergencies, illness, technical failures, or unusual circumstances. A waiver in one situation does not require us to waive the same rule in the future.
Questions?
Email us at hello@attncopilot.com.